Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all subscriptions and purchases made through Positli, operated by Exceeding Development LLC. Positli is a subscription-based Brand Intelligence & Operations Platform. By subscribing to a plan, you acknowledge that you have read, understood, and agreed to this policy. We recommend consulting a qualified legal professional if you have questions about your consumer rights in your jurisdiction.

Positli subscriptions are billed monthly on a recurring basis. Available plans include Free, Professional, Growth, and Agency. Your subscription grants access to the platform's workspace features at your chosen plan level. Billing occurs automatically at the start of each billing period.

• You are charged at the beginning of each billing period for that period's access
• Your subscription remains active until cancelled or until a payment failure is not resolved
• Downgrading your plan takes effect at the next billing period
• Prices are in US dollars and are subject to change with advance notice

You may cancel your Positli subscription at any time through your account settings or by contacting support.

• Cancellation takes effect at the end of your current billing period
• You retain access to your paid plan features until the end of the period you have already paid for
• After the period ends, your account reverts to the Free plan — your data is retained
• Cancellation does not automatically entitle you to a refund for the current or any past billing period
• To cancel, go to your workspace settings or email hi@positli.com

Positli subscriptions are generally non-refundable. Because platform access begins immediately upon subscription activation — and AI-generated workspace content (strategy sections, intelligence reports, and recommendations) is delivered and accessible from the moment your plan activates — subscription fees for periods already started are not refunded.

We may, at our discretion, issue a refund or account credit in the following circumstances:

• A verified technical failure prevented you from accessing the platform for a material portion of your billing period, and we were unable to resolve it
• You were billed incorrectly due to a system error on our part
• You contact us within 48 hours of your first subscription charge if you believe you subscribed in error and have not generated any content

All refund requests are reviewed on a case-by-case basis. Submitting a request does not guarantee a refund.

The Free plan — which includes completing the assessment, receiving your Brand Clarity Score, and viewing your AI-generated free diagnosis — is provided at no charge and is not subject to this Refund Policy. This policy applies only to paid subscription plans.

If a scheduled subscription payment fails, we will attempt to retry the charge. If the payment cannot be collected after retry attempts, your account will be downgraded to the Free plan. You can reactivate your paid subscription at any time by updating your payment method in account settings.

Prior to the current subscription model, some users purchased Positli access through a one-time report payment, founding member program, or report credit grant. For those legacy purchases:

• One-time report purchases made under the previous model were final and non-refundable at the time of purchase, as stated in the policy displayed at checkout
• Legacy users retain access to their previously generated strategy content
• This subscription refund policy applies only to subscription charges made under the current billing model
• For questions about a legacy purchase, contact us at hi@positli.com

All refund requests must be submitted in writing to:

• hi@positli.com

Please include your name, email address, subscription details, and a clear description of the issue. We will respond within 5 business days.

Filing a chargeback with your payment provider for a subscription charge where access was delivered as described is considered a breach of these Terms of Use. We maintain complete records of all subscription agreements, policy acknowledgements, and access logs. We will contest any chargebacks with full documentation of the subscription, consent, and delivery.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws in your jurisdiction. If you are located in a jurisdiction where mandatory refund rights apply by law, those rights take precedence over this policy to the extent required.

If you have a genuine concern about your subscription or billing, please contact us before filing a dispute: hi@positli.com
Exceeding Development LLC